Insurance + self-pay
Insurance and Self-Pay Options for Online Mental Health Care
We accept most commercial insurance plans. We do not accept Medicaid or Medicare at this time. Coverage still depends on your state, plan, provider, service, and appointment type.
Verification
Most Commercial Insurance Verified Within 1 Hour
We accept most commercial insurance plans and usually verify benefits within 1 hour during normal business hours when accurate details are provided. AB Holistic does not accept Medicaid or Medicare at this time.
Insurance
Verify Your Insurance
Most commercial insurance is accepted. Medicaid and Medicare are not accepted at this time. Our team can usually verify commercial insurance within 1 hour when complete details are provided during normal business hours.
What we may need after you are contacted
- Legal name
- Date of birth
- Insurance carrier
- Member ID
- Group number, if available
Full insurance details can be collected securely after our team contacts you. This first step asks for only what we need to reach you back.
This draft form is being tested before launch. Please verify internally before using it for live patient requests.
Prefer a quick human reply? Use the fallback below.
Ask a QuestionWe will not ask for diagnosis, medication history, member ID, or detailed clinical information on this first step. Full intake happens securely after our team reaches out.
Verification
How insurance verification works
- You submit your insurance details on the appointment request form (or share them when our team reaches out).
- Our team confirms your plan, network status, and what your benefits actually cover for the service you need.
- You receive a clear explanation of any cost-share — copay, deductible, or coinsurance — before your first visit.
- If your plan does not cover the care you want, we explain your self-pay options instead.
Timing: Most commercial insurance verifications are completed within 1 hour during normal business hours when accurate insurance details are provided. Some plans may take longer if payer systems are delayed or information is incomplete.
What affects coverage
Five things that change what your plan covers
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State
Some plans only cover certain providers in certain states.
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Plan
Two plans from the same insurer can cover very different services.
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Provider credentialing
Whether your provider is in-network for your plan affects what you pay.
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Service type
Therapy, psychiatry, and medication visits may be covered differently.
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Appointment type
Initial evaluations, follow-ups, and telehealth visits may have different rates.
Medicaid + Medicare
Not accepted at this time
AB Holistic does not accept Medicaid or Medicare at this time. If you are on Medicaid or Medicare and want to be seen at AB Holistic, please ask about self-pay options instead. We will share rates up front so you can decide what works.
Be prepared
What to have ready
- Insurance card (front and back if possible)
- Date of birth and legal name as it appears on the policy
- Contact details (phone and email)
- Preferred service or provider, if you have one
No surprise costs
Clear up front, every time
We do not want you to get a bill you were not expecting. Our team confirms what your plan covers before your visit and explains any cost-share you would owe. If something is unclear, ask — that is what we are here for.
Insurance FAQ
Common insurance questions
How long does insurance verification take?
What if my insurance is not accepted?
Will I get a bill I do not expect?
Do you take Medicaid or Medicare?
Verify Your Coverage Before Your First Visit
Send us your insurance details and our team usually verifies most commercial insurance plans within 1 hour during business hours.
Prefer to call? (888) 877-7022
AB Holistic is not an emergency service. If you are in immediate danger or experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room. You can also call or text 988 to reach the Suicide and Crisis Lifeline.